Our billing policy

We are a predominantly privately billing practice; that will bulk bill some pensioners and Health Care Card holders at the doctors’ discretion.

Standard Consult Fee is $85        Longer Consult Fee is $160

Longer Appointments: If you have two or more complex issues, then please book a double appointment.

You can request a copy of our current fee schedule for procedures .  All payments must be paid in full on the day of your appointment.

Please note that all procedures performed by the nurse or the doctor will attract additional fees that the doctor will discuss with you at the time.

Cancellation Policy

Please ensure you contact us with plenty of notice if you need to cancel your appointment. Cancellations will be accepted up to two hours prior to your appointment time. Late cancellations and non-attendances will attract the full fee for a standard appointment. Please note that these fees are not refundable by Medicare.

Privacy of Records

Your medical records and any documents at Broome Doctors Practice will be kept private, secure, and will not be released to any other party without your written consent, in accordance with National Privacy Principles

Your personal details provided by you on the new patient registration form, any consultation notes and any reports or test results pertaining to you, are stored on a computer file. All paper copies of information are scanned into your computer file.

If at any time you require a copy of your medical records, or you wish to transfer your medical records to another GP practice, our staff will provide you with the necessary paperwork to fill in and sign for this request.

If you require a family member to pick up any documents (including scripts or referrals), our reception staff will explain the process and provide the necessary document to sign.

Our staff who can access your records are bound by confidentiality agreements. Our complete privacy policy is available on request.

After Hours Emergency

Please phone 9193 7933 to obtain the on-call mobile phone number or go to Broome Hospital Emergency Department on Robinson Street (ph 9194 2222) The private fee for a standard after-hours home visit is $300.

Results follow-up

Please book an appointment to follow up results with your doctor.

Alternatively, our nurse is available from 12:30pm to 1:30pm, Monday to Friday, to discuss results.

Nurse phone : 0427 350 799    

The nurse can tell you over the phone whether your results have been checked by your doctor, whether your doctor has left a comment to relay back to you and whether the doctor wishes to discuss your results with you in person.

The nurse will call you about your results if the doctor has requested a follow-up appointment. The nurse will let you know if this is a non-urgent appointment or whether the results need to be followed up in the next day or so. This may mean that you need a script, another investigation, or a referral. All urgent results are acted upon immediately.

At no time will your results be provided by telephone to anyone other than yourself.

Feedback

We encourage your feedback on how we can improve our services. Please request a feedback form from the reception desk.

Our Practice Manager, Lesley Parker, is here to assist you with any queries you may have and help our practice to run smoothly.

Should you need further support please contact: Office of Health Review on 1800 813 583

Communication

We may send reminders by mail, electronically or phone for procedures such as vaccinations, pap smears and other routine health reviews and double appointments.

You may receive information or advice from your GP or nurse via telephone or electronic means if your GP feels this is appropriate and safe. Our reception staff may ask you to leave a message for your GP to return your call or otherwise may advise that you book an appointment if more appropriate.

Our staff are aware of the specific needs of people with disabilities (such as deafness or visual impairment) and will support the most appropriate method of communication in these instances.

Urgent Issues

If you phone to speak to the doctor about any aspect of your clinical care and the matter is urgent, our reception staff will ask you a few questions to triage urgent clinical issues. The receptionist may request that you go to the emergency department now, may put you on hold to speak to the doctor or nurse now, may fit you in for an appointment urgently or may take a message for the doctor with your name and contact number to return your call. Urgent messages will be returned from your doctor by the end of the day.

DOWNLOAD a copy of our PRACTICE BROCHURE  HERE