Please ensure you contact us with plenty of notice if you need to cancel your appointment. Cancellations will be accepted up to two hours prior to your appointment time. Late cancellations and non-attendances will attract the full fee for a standard appointment. Please note that these fees are not refundable by Medicare.

Your medical records and any documents at Broome Doctors Practice will be kept private, secure, and will not be released to any other party without your written consent, in accordance with National Privacy Principles.

Your personal details provided by you on the new patient registration form, any consultation notes and any reports or test results pertaining to you, are stored on a computer file. All paper copies of information are scanned into your computer file.

If at any time you require a copy of your medical records, or you wish to transfer your medical records to another GP practice, our staff will provide you with the necessary paperwork to fill in and sign for this request.

If you require a family member to pick up any documents (including scripts or referrals), our reception staff will explain the process and provide the necessary document to sign.

Our staff who can access your records are bound by confidentiality agreements. Our complete privacy policy is available on request.

Please phone 9193 7933 to obtain the on-call mobile phone number or go to Broome Hospital Emergency Department on Robinson Street (ph 9194 2222) The private fee for a standard after-hours home visit is $300.

Recalling a patient is an essential part of the healthcare system. A recall could be issued for a number of reasons and is an indication that your General Practitioner (GP) requires your attendance in a follow-up appointment. Your GP will determine if you require a recall appointment by reviewing your medical history, results and any new information to help determine if it is considered significant to your health care.

Our doctors want the best for you, and this includes not only treating current conditions but also implementing preventative care. We understand that you live a busy life and it’s easy to forget important health checks throughout the year.

Why Am I Receiving a Recall?

There are a number of reasons your GP may recall you. Some of these include:

Your GP Has a Duty of Care

Your General Practitioner has a legal and moral obligation to provide the best possible care they can to patients. Part of this duty of care is sending reminders and follow-ups where required to ensure continuing and preventative measures are in place.

How Will I Receive a Recall?

If you are issued with a recall you may receive a phone call, SMS or a letter to your postal address, you will then have the ability to make your appointment over the phone, in person or using our online booking system.

If you are waiting for results and haven’t received a recall, you are still able to phone the clinic and follow them up, you will then know for sure whether they require any further action.

To make an appointment phone us on (08) 9193 7133 or book an appointment online.

We encourage your feedback on how we can improve our services. Please request a feedback form from the reception desk.

Our Practice Manager is here to assist you with any queries you may have and help our practice to run smoothly.

Should you need further support please contact: Office of Health Review on 1800 813 583

We may send reminders by mail, electronically or phone for procedures such as vaccinations, pap smears and other routine health reviews and double appointments.

You may receive information or advice from your GP or nurse via telephone or electronic means if your GP feels this is appropriate and safe. Our reception staff may ask you to leave a message for your GP to return your call or otherwise may advise that you book an appointment if more appropriate.

Our staff are aware of the specific needs of people with disabilities (such as deafness or visual impairment) and will support the most appropriate method of communication in these instances.

If you phone to speak to the doctor about any aspect of your clinical care and the matter is urgent, our reception staff will ask you a few questions to triage urgent clinical issues. The receptionist may request that you go to the emergency department now, may put you on hold to speak to the doctor or nurse now, may fit you in for an appointment urgently or may take a message for the doctor with your name and contact number to return your call. Urgent messages will be returned from your doctor by the end of the day.